Contact & Details

Email: trinehart.solberg@gmail.com

Phone *Please Leave a detailed Message!

502-693-4203 - 502-608-6179 - 812-274-0869

 Brick and Mortar Hours: Please check our social media accounts (Facebook / Instagram) for store openings and closings. 

Address: 220 West Main Street. Madison, Indiana 47250

 Frequently Asked Questions / Shipping / Returns / Policies

*Return Policy* 

Our office hours are 10am – 5pm Mon – Fri CST. Messages sent outside of those hours will be responded to during the following business day.

Any Items on Sale / Discounted are FINAL SALES. 

>>> RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<

Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.

Refund Type: Store credit will be issued to the customer account. Credit is valid for one year from issue date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

PLEASE be sure to have an account created on our site to make the credit process quick and easy!

The credit will be applied and will only show if your account is activated.

Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

All items must be returned in NEW condition.  This means items (clothing, plush, decor, gifts, & toys) must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. 

 If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. 

*Shipping*

> We SHIP to ANYWHERE in the USA via USPS

> We SHIP to CANADA (Alberta, BC, Manitoba) via USPS

INTERNATIONAL SALES ARE NON RETURNABLE / FINAL SALES. 

Lost/Stolen/Damaged Packages

Once a package is shipped from our warehouse, it is out of our hands if a package is lost. McWhiggins Wonder Emporium will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS

If your tracking shows "delivered" and you have not received your package, McWhiggins Wonder Emporium IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.

EXPRESS SHIPPING: Once orders are placed, the items will be shipped in 24-48 unless otherwise notified. If you need your items sooner, please reach out to us via FB messenger or email trinehart.solberg@gmail.com and we will make arrangements to rush your items. Orders placed after 5PM CST on Friday's will be processed Monday.

We ship through the USPS

If an order is shipped from McWhiggins Wonder Emporium to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. McWhiggins WILL NOT assume responsibility for lost or stolen packages.

Send item(s) to:

McWhiggins Wonder Emporium 

220 West Main Street

Madison, IN 47250

Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger, email trinehart.solberg@gmail.com or Mon-Fri 10am - 5pm CST at 502-693-4203